Privacy Policy
Last updated: September 2026. How ZytaFlow protects restaurant and customer information under official Meta Cloud guidelines.
1. Overview & Information We Collect
ZytaFlow collects and processes data strictly necessary to operate WhatsApp ordering and kitchen fulfillment services for registered businesses. This includes business profile details, menu catalogs, staff access credentials, incoming order items, customer WhatsApp phone numbers, and customer-shared GPS delivery location pins.
2. Official Meta Cloud API Infrastructure
ZytaFlow connects to WhatsApp exclusively via official Meta Cloud API infrastructure. We do not use unauthorized WhatsApp Web scrapers, reverse-engineered session tokens, or third-party wrappers. Customer conversations and inbound ordering data are handled in strict compliance with Meta's Business Service Provider policies.
3. Location & Order Data Handling
Customer GPS location pins are processed strictly for operational delivery routing—determining whether the customer is within the designated branch delivery radius and providing accurate driver dispatch pins. We never sell, rent, or monetize customer location data or phone numbers.
4. Data Retention & Deletion Requests
Business and order records are retained to maintain accurate sales reporting, invoices, and accounting history for your organization. Business owners may request full organization data deletion or account export at any time by contacting our support team at support@zytaflow.com.
5. Contact Us
If you have any questions regarding this Privacy Policy or your data rights, please reach out to us directly through our Contact Page.