Answers to everything about ZytaFlow

No, ZytaFlow is strictly not an AI chatbot. Generative AI bots frequently hallucinate incorrect menu prices, invent nonexistent dishes, or promise delivery times your kitchen cannot meet. ZytaFlow is a deterministic conversational ordering engine with structured WhatsApp catalog menus, exact variant selectors, and validated order flows. Every price, stock status, and calculation is 100% accurate and controlled by your staff dashboard.

No. We never use unofficial scrapers, web-session QR codes, or third-party reverse-engineered wrappers.ZytaFlow is integrated 100% directly through Meta's Official Cloud WhatsApp Business API via official embedded signup. Your phone number is registered directly under Meta's verified business infrastructure, ensuring zero risk of phone number bans or sudden connection drops.

Under Meta's official policy, when a customer sends an inbound message to your WhatsApp number, a 24-hour service window opens. Inside this window, all menu navigation, live status milestones (Accepted, Preparing, Ready), and CSR human chats are delivered with zero per-message template fees from Meta. ZytaFlow operates 100% within these customer-initiated compliance guidelines.

When a customer needs to speak with your staff, they trigger the "Talk to Human" option on WhatsApp. This immediately notifies your staff and pauses the automated ordering flow for that customer so your team can chat with them live in real time directly from your dashboard.

Yes.ZytaFlow includes a multi-agent shared team inbox. Multiple team members logged in on their own phones, tablets, or kitchen computers can converse with different customers simultaneously through your brand's single verified WhatsApp number.

Once your staff member finishes assisting the customer, they simply click "Resume Automation" on the dashboard. The bot seamlessly takes back over to handle catalog browsing, instant cart calculations, and automated delivery updates.

If a customer requests human help and your team is occupied, ZytaFlow triggers automatic unhandled reminder alerts with visual priority tags on the kitchen and support dashboard, ensuring no customer inquiry is ever forgotten.

You have 100% direct control over your payments. ZytaFlow is pure ordering and kitchen operations infrastructure—we never act as a payment intermediary, never hold your working capital in escrow, and never take processing cuts on customer payments. You decide exactly how to collect from your customers: Cash on Delivery (COD), counter pickup, or direct bank and mobile wallet transfers. Every cent goes straight to your business immediately.

Invoices are transparently generated at the end of each billing cycle inside your Organization Billing dashboard. Multi-branch chains can audit all locations in a unified matrix and settle invoices conveniently with 1-click "Pay All".

No. ZytaFlow provides smart ingestion options so you can launch in minutes:

• AI Menu Photo & PDF Scanner: Take a photo of your printed physical menu or upload a PDF; our system automatically reads and structures your dish names, descriptions, and prices.
• Spreadsheet / CSV Import: If you already have an Excel sheet or CSV with your menu, our system can read and import it directly into your catalog.
• Pre-Publishing Review: You can review, adjust variants, and audit every item and price in the dashboard before publishing to ensure your live customer menu is 100% accurate.

No. You configure your menu once at your primary branch and use our 1-Click Branch Sync Engine to replicate all categories, dishes, modifiers, and prices across all your other locations instantly.

When your kitchen is slammed and orders are piling up faster than your line cooks can prepare them, a staff member can hit "Pause Orders" on the dashboard. ZytaFlow immediately informs incoming WhatsApp customers politely that the kitchen is temporarily at full capacity and provides an estimated wait time—preventing angry customers and cold food delivery.

For high-volume quick-service takeaway brands, you can enable Auto-Acceptance. Incoming WhatsApp orders are instantly confirmed and pushed directly to the preparation ticket board, triggering automatic customer WhatsApp notifications without requiring staff to manually click "Accept" on every single ticket.

Yes. In noisy commercial kitchens, a single notification beep is easily missed. ZytaFlow plays continuous audio chimes accompanied by prominent visual screen flashing until a kitchen staff member clicks to acknowledge and accept the order.

Staff toggle the dish availability switch to "Out of Stock" with a single tap on the dashboard. The WhatsApp bot instantly updates in real time and grays out the item so no customer can select or order it.

Never. ZytaFlow validates both branch operating hours and real-time operational status beforeconfirming any order. If the closest branch is currently closed or has ordering paused, the system never wastes the customer's time. Instead, it checks if another nearby branch is open or transparently notifies the customer of the branch's next opening time.

When a customer shares their WhatsApp location pin, ZytaFlow calculates the exact GPS distance from the branch. If the customer is outside your set delivery zone, the bot handles the situation with context: it immediately informs the customer they are outside the delivery area and smoothly offers self-pickup / takeaway options so you never lose the sale.

Yes. Each branch workspace maintains its own delivery radius (in kilometers or miles), base delivery fees, minimum order values, and estimated preparation/delivery minutes.

Third-party delivery aggregators typically take a 20% commission on every single order and conceal customer phone numbers from you. With ZytaFlow:

• You pay a flat PKR 6,000 / branch / month + just a 1% platform fee, saving 19% on your bottom-line food margins.
• 100% Customer Data Ownership:You own your customers' phone numbers, past order histories, and delivery locations directly in your CRM, empowering you to build genuine brand loyalty.

To ensure bulletproof accuracy for shift schedules, automated open/close hours, kitchen delivery estimates, and daily sales cutoff reports, all branches within an organization share the same master timezone. This prevents critical order dispatch bugs and ensures end-of-day revenue reconciliation is always consistent across shifts.

If you operate across multiple timezones, you simply create a separate organization for each timezone under your same master business account. This does not change your billing in any way because ZytaFlow subscriptions are billed strictly per branch (PKR 6,000/branch/month), not per organization. A single business owner can create unlimited organizations with zero financial penalty.

Billing begins only after your organization completes registration and goes live, per our billing policy. You are never charged subscription fees during your initial onboarding, menu setup, or WhatsApp testing phase.

ZytaFlow charges a small 1% platform fee strictly on sales processed through the system. There are no registration fees, no tier paywalls, and no hidden feature surcharges.

If an invoice is due at the end of a billing cycle, ZytaFlow provides a generous 3-day buffer period. Your kitchen order board and customer WhatsApp flow remain fully functional during this window, allowing you ample time to settle invoices without disrupting active restaurant operations.

All listed subscription prices and platform fees are net and exclusive of applicable local taxes. Depending on your business's registered location and jurisdiction (such as provincial sales taxes, GST, or VAT), any mandatory government taxes are calculated automatically at checkout and itemized transparently on your invoice.